Returns policy

Return and refund policy

I hope you are completely happy with your order. If you do need to request a return, please contact me at hello@lukehope.com within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Please contact me before sending anything back. I will confirm the return and provide instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer unless the item has arrived damaged, faulty, or the wrong item has been sent. I strongly recommend using a tracked and insured service, as I cannot refund items that are lost or damaged on their way back.

You can always contact me with any return questions at hello@lukehope.com

Damages and issues

Please inspect your order when it arrives and contact me as soon as possible if the item is damaged, faulty, or incorrect, so I can assess the issue and make it right.

Please keep the original packaging and send clear photographs of both the item and the packaging.

UK and European Union 14 day cooling off period

If your order is being shipped within the UK or into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification.

Once you have notified me that you wish to cancel, you then have a further 14 days to return the item.

As above, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once your return has been received and inspected, I will let you know whether the refund has been approved.

If approved, the refund will be made to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and show the refund.

If more than 15 business days have passed since your refund was approved, please contact hello@lukehope.com