Privacy policy
Privacy Policy
Last updated: 9 May 2026
We respect your data and your privacy.
This website and shop are operated by Luke Hope Design Ltd and hosted by Shopify, which provides the ecommerce platform that allows us to sell our work to you.
When you use this website, place an order, sign up to the mailing list or contact us, we collect only the personal information needed to fulfil your request, process your order, reply to your message, or send you updates you have chosen to receive.
We do not sell, rent or trade your personal information. We do not use your information for third-party advertising or to target you with adverts on other websites.
What information we collect
When you place an order or contact us, we may collect information such as your name, email address, billing and shipping address, phone number where provided, and order details.
When you browse the website, Shopify and related website tools may also collect basic technical information such as your IP address, browser, device information and how you use the site. This helps the website function properly and helps us understand and improve the customer experience.
How we use your information
We use your information to:
process and fulfil your order
arrange shipping and delivery
contact you about your order
respond to enquiries
manage mailing list emails, where you have signed up to receive them
improve the website and customer experience
meet any legal obligations connected with running the business
We only send mailing list emails if you have signed up to receive them. You can unsubscribe at any time using the link in the email.
Payments
Payments are processed securely through Shopify and its payment providers.
We do not store your full payment card details. Payment providers process the information needed to complete your transaction according to their own privacy policies.
Mailing list
If you sign up to the mailing list, we will use your email address to send occasional updates about new work, shop updates, collections, exhibitions or related news.
Your email address is stored and managed through our mailing list provider. You can unsubscribe at any time.
Shipping
If you place an order, we share the information needed to deliver it with relevant shipping, courier and customs providers.
This usually includes your name, delivery address, contact details where required, and order/shipping details.
Cookies
Like most websites, this site uses cookies and similar technologies.
Cookies help the website work properly, remember items in your cart, support checkout, and give basic information about how people use the site.
You can control or disable cookies through your browser settings, although some parts of the website may not work properly without them.
Third-party services
We use trusted third-party services to run the website, process payments, manage the mailing list and deliver orders.
These services only receive the information needed to provide their service. They have their own privacy policies and security measures.
Data retention
We keep personal information only for as long as needed to fulfil the purpose it was collected for, including order fulfilment, customer service, mailing list management, business records and legal obligations.
You can ask us to correct, update or delete your personal information, subject to anything we are required to keep by law.
Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information.
You can also unsubscribe from mailing list emails at any time.
To make a request, or if you have any questions about how your information is handled, please contact:
hello@lukehope.com
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, the services we use, or legal requirements.
The latest version will always be posted on this page.