Delivery

All orders are carefully packed by me and shipped from my studio in Vietnam.

I ship internationally to most countries, with rates calculated at checkout based on the size, weight and destination of your order.

I realise my shipping rates are high. I currently use FedEx because it has proven the safest and most reliable way to send objects like these internationally, with full tracking and good customs handling.

My pieces take time to make, finish and pack carefully, so I need to use a service that gives each order the care, tracking and reliability it needs, and the best chance of arriving in great condition.

I prefer to keep shipping separate from the price of each piece, rather than hiding it within the product cost. This keeps the pricing clearer and means the shipping rate reflects the real cost of sending your order safely.

I keep the rates as fair and simple as I can while using a service I trust.

Please allow 1–2 weeks for your order to be checked, wrapped and packed properly before it leaves the studio, although some orders may be dispatched sooner. I use FedEx for safe, trackable international delivery rather than speed alone. Once dispatched, parcels usually arrive within 3–5 business days.

Each piece is wrapped in tissue paper and protective materials, then packed in a sturdy cardboard box. I use low impact packing materials wherever possible, choosing recyclable, biodegradable and recycled options.

Once your order has been dispatched, you’ll receive tracking details so you can follow its journey.

If you need an order by a specific date, please contact me before or shortly after placing your order and I’ll let you know what may be possible. I’ll always do my best to prioritise time-sensitive orders where I can, but this cannot be guaranteed.

Once your order has been dispatched, you’ll receive tracking details so you can follow its journey.

If you need an order by a specific date, please contact me before placing your order and I’ll let you know what may be possible.

Import duties and taxes

Import duties, taxes or local fees may be payable on arrival. These are set by your local customs authority and are not included in the shipping price shown at checkout. Any such charges are payable directly to the relevant delivery provider or customs authority.

Returns

I hope you will be very happy with your order, but if you do need to return something, please contact me straight away and at the latest, within 14 days of receiving it.

For most online orders, UK and EU consumer rules generally give you 14 days from receiving your order to let me know you would like to cancel or return it.

Please contact me before sending anything back.

Returned pieces must be:

• completely unused
• in their original condition
• safely packed in the original packaging where possible

Return shipping costs are your responsibility unless the item arrives damaged or you have received the wrong order.

If an item arrives damaged or you have received the wrong order, please contact me immediately, and before arranging a return so I can either arrange collection or agree the return shipping method with you in advance.

Please use a tracked and insured service. The order remains your responsibility until it arrives safely back with me.

Once the return has been received and checked, I’ll issue a refund to the original payment method.

Damaged or missing items

Every order is packed with great care, but if something arrives damaged, or something is missing, please contact me as soon as possible.

If something arrives damaged, I’ll need to establish whether the damage happened in transit, so photographs of the packaging and the damaged item are essential. This also allows me to begin the insurance process where needed.

I’ll work with you to resolve the issue properly.

Bespoke or commissioned pieces

Bespoke, personalised or commissioned pieces cannot usually be returned unless they arrive damaged, faulty or you have received the wrong order.